First I received this:

Only, instead of a Mary and Joseph, I got 2 Josephs, and no Mary. A different Nativity story I guess?
Then I bought this:

You can "compose" your own classical music with various instruments at various volumes. After one battery change, it just up and quit working. My children are pretty gentle with toys, so I was disappointed.
Then I got this on sale for a Christmas gift:

My 1 yr old loves Elmo. He was frightened at first, but now he LOVES it. However, instead of functioning properly, all this Elmo does is let you "honk" his nose. All the other cool things he's supposed to do, he's not doing.
I love all these toys, my children love them. I hate spending money (or getting as a gift) and having them break/missing parts.
Back to the Nativity: My wise s-i-l Melissa suggested I call Fisher Price about the Nativity. Since then, I have taken the time to call customer service for big label toys like these when they aren't working.
Fisher Price Nativity: they simply sent me an entirely new character set, with Joseph and Mary! No sweat off my back.
Disney Little Einstein Composer: it is out of production, so they sent me a paper voucher ($) for the price of the toy, to be used at a regular store like Target or Toys 'R Us.
Fisher Price Elmo: they emailed me a free shipping label, I will mail them the broken Elmo, and they'll probably fix it or send me another one.
I love getting great toys at garage sales for cheap, when they break you don't mind so much. Out with the old! In with the new (gently used garage sale finds)! And I hate it when I get a new toy (bought or gifted) and it breaks, but I also love knowing that if I throw down $20 bucks on a new toy, there is great customer service to back it up. Of course, you have to take into consideration normal wear-n-tear on a toy. Still, it doesn't hurt to call and ask.
Thank you, Mattel!
